Privacy Policy

Effective Date: [6/3/2025]

At Polar Sleep Co., your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with us in any way.

By using our site, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information
When you make a purchase or create an account, we collect:

  • Name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment information (processed securely via Shopify or third-party payment gateways)

Automatically Collected Information
When you visit our site, we automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the site
  • Referring URLs

Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:

  • Improve site functionality
  • Personalize your experience
  • Analyze traffic and behavior
  • Retarget ads through platforms like Facebook and Google

2. How We Use Your Information

We use the information we collect to:

  • Fulfill and manage your orders
  • Communicate with you about your order or customer service inquiries
  • Send marketing emails or SMS (with your consent)
  • Improve and optimize our website
  • Prevent fraud and ensure security

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who help us run our business, including:

  • Shopify (our e-commerce platform)
  • Payment processors (e.g., Stripe, PayPal)
  • Email/SMS marketing services (e.g., Klaviyo, Postscript)
  • Fulfillment and shipping providers
  • Advertising platforms (e.g., Meta, Google) for marketing and retargeting

These parties are only given access to the information they need to perform their services.

4. Data Retention

We retain your information only for as long as necessary to:

  • Provide you with our services
  • Comply with legal, tax, and regulatory obligations
  • Resolve disputes and enforce agreements

5. Your Rights

Depending on your location, you may have the right to:

  • Access or update your personal information
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at: support@polarsleep.co

6. Security

We take appropriate technical and organizational measures to protect your data. All payment information is processed securely, and we never store full credit card details on our servers.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

8. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will revise the “Effective Date” above. We encourage you to review it periodically.

10. Contact Us

For questions or concerns about this Privacy Policy or your data, please contact us:

Polar Sleep Co.

Email: support@polarsleepco.com
Website: www.polarsleepco.com