Returns & Exchanges
100-Night Risk-Free Trial – Returns & Exchanges
At Polar Sleep Co., we believe you should try your pillow in your own bed — not for five minutes in a showroom. That’s why we offer a genuine 100-night risk-free trial.
100-Night Risk-Free Trial
Sleep on your Polar Pillow for up to 100 nights from the date it’s delivered. If you don’t love it, we’ll refund you in full. No stress. No awkward process.
How the Donation Return Works
- Email us within 100 nights of delivery at support@polarsleepco.com
- We’ll confirm your eligibility and guide you through the next steps
- Donate the pillow to a local charity, shelter, or community organisation
- Send us proof of donation (receipt or confirmation photo)
- We issue your full refund to your original payment method
We don’t resell used pillows — and this way, someone else benefits too.
What’s Covered
- Polar Pillow purchases
- First purchase per household
- Refund issued to original payment method
What’s Not Covered
- Requests made after the 100-night window
- Additional accessories (unless faulty)
- Clearance or promotional bundle items (if applicable)
Damaged or Faulty Items
If your pillow arrives damaged or you discover a fault, please contact us at support@polarsleepco.com as soon as reasonably possible. Include photos and your order details where available so we can help assess the issue. Depending on the circumstances, you may be entitled to a repair, replacement or refund under the Australian Consumer Law.
Your consumer rights: Our 100-night trial is in addition to your rights under the Australian Consumer Law. The trial's time limits, eligibility criteria and donation process do not limit your statutory rights in relation to faulty or otherwise non-compliant products.
Our Promise
If you’re not sleeping cooler and more comfortably within 100 nights, you deserve your money back. Simple.