Shipping Policy
Thank you for shopping with Polar Sleep Co.
We’re committed to delivering your order quickly and securely — whether you're in Australia or abroad.
Shipping Destinations
We currently ship to:
- Australia
- New Zealand
- United States
- Canada
- United Kingdom
- Select countries in Europe and Asia (shown at checkout)
If your country is not listed, feel free to contact us at support@polarsleep.co to see if we can accommodate your location.
Shipping Times
Australia (Domestic Orders)
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
- Dispatch Time: Orders are processed within 1–2 business days
International Orders
- Standard International: 7–14 business days
- Express International: 4–7 business days
- Dispatch Time: 1–2 business days
Please note: Delivery times may vary depending on your location, customs processing, and local postal services.
Shipping Costs
Australia
- Standard Shipping: Free
- Express Shipping: $9.95 AUD flat rate
International
- Rates are calculated at checkout based on your location and the weight of your order
- Free international shipping for orders over $150 AUD
Order Tracking
Once your order is dispatched, you'll receive a confirmation email with your tracking number. You can use this to monitor your delivery in real time.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or local taxes. These charges are the responsibility of the customer and are not included in the order or shipping total at checkout.
Incorrect Addresses & Returns
Please double-check your shipping information before placing an order.
Polar Sleep Co. is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
If a parcel is returned to us due to an incorrect address or non-collection, we’ll happily re-ship it — however, additional shipping fees may apply.
Need Help?
We’re always here to assist.
Email us anytime at support@polarsleepco.com